Refund Policy

We have a no return policy; however you may request a refund if: 

- The product is damaged upon arrival.

- Photo proof may be required to confirm the issue. 

Please contact our customer support team within 48 hours of delivery. 
Provide the following: 

- Order number 

- Item name(s) with issue 

- Photos (for damaged) 

Refund Method 
Approved refunds will be issued to the original method of payment. 
To start a refund, you can contact us at northerndirectsupport@northwest.ca.  
We aim to process all refund requests within 3–5 business days. 

Substitutions Policy 
If you choose the substitutions allowed option at checkout: 

- We may replace unavailable items with similar products of equal or greater value. 

- If you choose no substitutions, you will be refunded automatically for any unavailable items.